Reference

Terms That Govern Your diwe11 Account

These terms set out what you agree to when you open and use a diwe11 account — from how deposits via DANA, OVO, and GoPay are handled to how we manage access and eligibility.

Account EligibilityWallet Deposit RulesWithdrawal ConditionsAccount Suspension PolicyGoverning Law
diwe11 Terms That Govern Your diwe11 Account
TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear or you need to raise a dispute about your account, our support team handles terms-related queries directly. Bring your account ID and the specific clause or transaction reference when you contact us — it speeds things up considerably.

Live Chat Open the chat widget from your account dashboard. Our team handles terms and account queries and can escalate to a senior agent for disputes involving wallet transactions.
Email Support Send your query with your account ID and the relevant clause or transaction date. We aim to respond to terms-related emails within one business day.
Help Centre Our Help Centre covers common terms questions — account suspension, withdrawal holds, and eligibility checks — with step-by-step account guidance.
HOW WE OPERATE

How diwe11 Handles Your Account Data

We hold account data only as long as your account is active or as required by applicable law. You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by contacting support with your account ID. Players in Denpasar and across Indonesia access the same account protections — region does not change your data rights under these terms.

Data Retention

Account data is kept for the duration your account is open and for the period required by law after closure. We do not retain payment credentials — DANA, OVO, and GoPay transactions are processed through their own secure rails.

Account Security

Your account is protected by password and OTP verification on login. If you suspect unauthorised access, contact support immediately — we can freeze the account while we investigate.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from your browser settings at any time.

Requesting Changes

To update personal details, correct account information, or request data deletion, contact support via live chat or email with your account ID and the specific change needed.

Common Questions About These Terms

These are the questions we get most often about how our terms apply to real account situations — deposits, withdrawals, account access, and what happens if something goes wrong.

Access depends on local law in the region you're in at the time. If our system detects access from a region where we don't operate, your account may be temporarily restricted until you're back in a supported area.

Funds already credited to your account balance at the time of suspension are held securely. Contact support with your account ID and transaction reference to begin the review and release process.

Send a data request via email or live chat with your account ID. We'll compile the relevant account data and respond within the timeframe required by applicable law in your region.

We post updates to these terms on this page before they take effect. Continuing to use your account after the effective date means you accept the updated terms. Close your account before that date if you don't agree.

Common breaches include opening multiple accounts, providing false identity information during verification, or accessing the platform from a region where it isn't permitted. Any of these may result in account suspension.

Verification is required before your first withdrawal and after certain account changes. Submit your documents through the account verification page; our team reviews submissions and updates your account status once complete.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.