Reference

What You Agree To When You Use diwe11

These legal conditions apply to every account opened on diwe11, including how your data is handled, what rules govern your account activity, and which regions can access our services.

Account Eligibility RulesData Handling PolicyJurisdiction-Dependent AccessDANA, OVO, GoPay Transaction TermsAccount Closure Rights
diwe11 What You Agree To When You Use diwe11
HOW WE HANDLE THIS

Data, Security and Your Account Rights

We handle the legal side of account management with the same directness we apply to payments. Your data stays inside the platform, your account security is maintained through OTP verification on every login, and you have the right to request a full copy of your stored data at any time.

Data Retention

Account data is kept only for as long as your account is active or as local law requires. Once you close your account, we follow a structured deletion schedule and confirm it on request.

Cookie Policy

We use session cookies to keep your login active and analytics cookies to see how account flows perform. You can manage cookie preferences from the settings menu inside your account.

Account Security

Every login triggers an OTP check sent to your registered number. If you suspect unauthorised access, contact support immediately — we can freeze account activity while we investigate.

Your Rights and Requests

You can request a data export, ask us to correct inaccurate details, or submit a formal account dispute through the help centre. We log every request and respond through your registered contact.

LEGAL CONTACT PATHS

Reach Us for Policy or Account Questions

If you have a question about how a specific legal condition applies to your account, or you need to submit a formal data request, our support team handles these directly. You can reach us through live chat on the site, by email, or through the help section inside your account dashboard. Policy queries are treated separately from standard account support to make sure they get to the right team.

Live Chat Open the chat widget from your account dashboard and select the legal or policy query category. Our team picks it up and routes it to the right desk.
Email Support Send your legal query, data request, or account dispute to our support email. Include your registered account ID so we can pull up your record without delay.
Account Help Centre The help section inside your account covers common policy questions, data request forms, and the step-by-step process for disputing a transaction or closing your account.

Common Legal Questions About Your Account

These are the questions we hear most when it comes to legal terms, account rights, and how our policies apply to Indonesia accounts. If yours is not here, live chat or email will get you a direct answer.

Access and eligibility depend on local law. If local law in your region permits, these terms apply to your account from the moment it is opened and active.

We collect your registration details, identity verification documents, and transaction records tied to DANA, OVO, or GoPay deposits. This data is used for account management and fraud prevention only.

Yes. Submit a data request through the help centre inside your account or email support with your account ID. We aim to respond and deliver the export within a reasonable timeframe.

We follow a structured deletion schedule after account closure. Some data may be retained for the minimum period required by applicable local law, after which it is removed from our systems.

Raise a dispute through the help centre with your transaction reference number. We check our records against the wallet provider's confirmation before resolving the case and updating your account.

We notify active accounts via the registered contact method when terms are updated. Continuing to use your account after a policy change counts as acceptance of the revised conditions.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.