What We Collect and Why We Use It
When you create an account on diwe11, we collect registration details such as your name, email address, and the mobile number linked to your wallet. When you make a deposit or withdrawal through DANA, OVO, or GoPay, we log the transaction reference and wallet identifier to
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verify the payment and match it to your account — we do not store your full wallet PIN or password at any point. We also collect device and session data, including your IP address, browser type, and the pages you visit inside the lobby, so we
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can maintain account security and identify unusual login patterns. Usage data helps us understand which sections of the platform see the most activity, letting us improve account navigation and support flow. We retain your account data for as long as your account remains active and for
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a period thereafter as required by applicable rules in each eligible region. You can request a summary of the data we hold about you at any time by contacting our support team. Data handling practices apply where local law permits and may vary by jurisdiction.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.